Privacy Policy

Preamble

The web site (“Service”) is provided by Flipnode LLC, a Delaware-based partnership, based in Corporation Trust Center, 1209 Orange St, Wilmington, DE 19801.

Flipnode provides this Privacy Policy to inform you of Flipnode’s policies and procedures regarding the collection, use and disclosure of personal information Flipnode receives from users of the “Service”. This Privacy Policy applies only to information that you provide to Flipnode through the Service. Flipnode’s Privacy Policy may be updated from time to time, and Flipnode will notify you of any material changes by posting the new Privacy Policy on the Service.

Sections titles below are for informational reasons only and do not alter the meaning of the individual terms therein.

A. The Personally Identifiable Information Collected

1. In the course of using the Service, you may provide Flipnode with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use of and activities at the Service that may be connected with you (“Personal Information”). Personal Information that Flipnode collects may include, but is not limited to, your name, phone number and email address.
2. When you visit the Site, Flipnode servers automatically record information that your browser sends whenever you visit a website. This information may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to the Service and information you search for on the Service.
3. Like many websites, Flipnode may also use “cookies” to collect information. A cookie is a small data file that Flipnode transfers to your computer’s hard disk for record-keeping purposes. Flipnode may use “persistent cookies” to save your registration ID and login password for future logins to the Site; and Flipnode uses “session ID cookies” to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of Flipnode services.

B. How Personal Information is Used

1. Personal Information is or may be used for the following purposes:

   • to provide and improve the Service, services, features and content,
   • to administer your use of the Service,
   • to enable you to enjoy and easily navigate the Site,
   • to better understand your needs and interests,
   • to fulfill requests you may make,
   • to personalize your experience,
   • to provide or offer software updates and product announcements, and
   • to provide you with further information and offers from Flipnode or third parties which you may find useful or interesting, including newsletters, marketing or promotional.

2. Flipnode uses information obtained by technical means (such as the automatic recording performed by Flipnode servers or through the use of cookies) for the above purposes and in order to monitor and analyze use of the Service and Flipnode services,

   • for the Service’s technical administration,
   • to increase the Service’s functionality and user-friendliness,
   • to better tailor it to your needs,
   • to generate and derive useful data and information concerning the interests, characteristics and website use behavior of users,
   • and to verify that visitors to the Service meet the criteria required to process their requests.

3. Deletion of the Account

   Customer and any Designated User with Admin Rights can request deletion of the Account through one of the following ways:

   • In-app option, in the Account settings,
   • or by sending an email to support@flipnode.net

   Users can delete their personal data by navigating to Account Settings → Personal Data & Compliance → Permanently Delete Account. This in-app option is available to all users and allows full deletion of personal data without requiring additional contact.

   We reply to the request through email, asking for a confirmation, and informing the Customer and all Designated Users with Admin rights. This is required to verify that the requester has indeed legitimate access to the associated email Account, and that all administrative Designated Users are aware. In case the request seems suspicious, we might investigate further before proceeding with complete deletion of the Account.

   Upon confirmation, we initiate the following process:

   • All information related to the Account is removed from our Database.
   • All files on our cloud storage that are related to the Account are marked for deletion.
   • All information regarding the Account is explicitly deleted from all Service Providers. If the Service Provider has a special procedure to be followed in this case, we will use that procedure instead of standard API calls.

   In the event of Subscription Term non-renewal by the Parties, accounts are downgraded to the Standard Free Plan. If the Customer does not log into the Account for more than 365 days, the Account is permanently deleted and the content of the Account is either deleted or returned, as requested by the Customer. After 6 months of inactivity, Flipnode shall provide bimonthly (every 60 days) reminder notifications, before deleting the Account, giving you the opportunity to retain your Standard Free Plan active or upgrade your account with a paid subscription.

C. Information Sharing and Disclosure

1. Flipnode will display any of your Personal Information in your own Account page in the Service. You can review and revise your Account Information at any time. Please note that the information you provide must be accurate and true.
2. Flipnode may employ third party companies and individuals to facilitate the Service, to provide services on Flipnode’s behalf, to perform Service-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features) or to assist Flipnode in analyzing how the Service is used. These third parties have access to your Personal Information only for purposes of performing these tasks on Flipnode’s behalf.
3. Flipnode cooperates with government and law enforcement officials and private parties to enforce and comply with the law. Flipnode will disclose any information about you to government or law enforcement officials or private parties as Flipnode, in its sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Flipnode or a third party, to protect the safety of the public or any person, or to prevent or stop any activity Flipnode may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.
4. Flipnode may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
5. We specifically use Google Analytics to analyse how users reach and interact with our site and web application. We collect, store and analyse this information for the purpose of providing the best service and improvements to all our subscribers and visitors.
6. We have specifically engaged Inspectlet to analyse the behavior of visitors of this website and of the web application. Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website and the related web application. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.
7. If you wish to opt out of such data collection by the above 2 third-parties, both Google and Inspectlet provide a browser based tool that you can install to do so. – Google Analytics opt-out browser add-on, Inspectlet opt-out cookie.

D. Changing or Deleting Your Information

1. You may review, update, correct or delete the Personal Information you provided in your registration or Account profile. Please note that the information you provide must be accurate and true.
2. Erasure
   
   You have the right to ask for the erasure of personal data concerning you without undue delay. We, if we are the data controllers, shall erase the data, when one of the following grounds applies: a) personal data is no longer necessary in relation to the purposes of processing; or b) the person requesting the erasure withdraws consent on which the processing is based and there is no other legal ground for the processing; or c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing or the data subject objects to processing for direct marketing; or d) the personal data have to be erased in compliance with a legal obligation.
   
   We shall not proceed to the erasure of personal data, if the data must be maintained in compliance with a legal obligation or in case the processing is required for the establishment, exercise or defense of legal claims.

E. Security

1. Flipnode is very concerned with safeguarding your information. Flipnode employs reasonable measures designed to protect your information from unauthorized access.

F. Data

1. Flipnode uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the service. Although Flipnode owns the code, databases, and all rights to the Flipnode application, you retain all rights to your files and data. Please see the corresponding articles on copyright in the Terms of Service.